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- About Us
Welcome to our Store!
IsoTank Music Mailorder is a service for music lovers, owned and operated by music lovers. Many other mailorder services have limited or no phone availability, do not allow in-person visits and offer only a PO box for contact. We are available 7 days a week by phone, fax or email to answer your questions, check on your orders, or give advice on great music you have yet to hear. We also welcome and encourage in-person visits by our customers, 361 days a year. Pay us a visit and let us play some new tracks for you. For over a decade, our retail store has been a vibrant and active part of our local music community, as well as being nationally known as one of the best shops of its kind in the country. We want to be easy for our customers to find, and as such we have never used a PO Box.
We are a specialty shop that stocks a focused yet diverse array of alternative music genres, including gothic, industrial, synthpop, medieval, metal, trip-hop, visual rock/J-pop, world, noise, IDM, 80s, ethereal, deathrock, and related styles. We carry all types of releases, from US albums by major labels to obscure import singles from tiny foreign labels. We sell CDs, vinyl, VHS, DVD, shirts, magazines, box sets, stickers, books, patches, buttons, and more.
We compile a newsletter roughly every three weeks which is sent free to anyone who requests it, whether they order from our music service or not. This newsletter is sent by email and contains information on all items added to our database during the previous two weeks. It is a great source of information and a helpful resource to any music lover.
Even though our staff of music fans constitutes an amazing collection of music knowledge and passion, we know that we don’t know everything. That’s why we regularly attend club nights, go to concerts, read music magazines, and buy a lot of music. We love to hear from our customers about what they’re listening to. If there is something we’re not carrying that you think we should be stocking, please let us know.
We hope that you will take advantage of our mailorder service and will give us the opportunity to serve all of your music needs. We believe that our wide selection, competitive pricing, and unmatched service and availability make us the leading music service of our kind in the country and invite you to give us a try. Thank you for reading about us. We hope to hear from you soon.
IsoTank Music Mailorder is not affiliated with Isolation Tank, Inc.
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Some limited edition items, fragile items, and any event tickets, must be shipped with a tracking number (UPS or USPS with tracking). Such items will be clearly noted in their description text. If instructions are disregarded and a non-trackable shipping method is chosen, the shipping method will automatically be switched to a trackable shipping method (usually UPS Ground).
All orders are securely packaged and it is very rare that orders are damaged or lost. We are not responsible for any damage to or loss of your package; damage or loss is the responsibility of the shipping company (usually UPS or the United States Postal Service). We will be happy to provide you with any information helpful in pursuing this matter with the shipping company (e.g. tracking number for UPS items, receipt of mailing for USPS items, etc.) but loss/damage is strictly their responsibility.
In general, we recommend shipping via UPS Ground. It is more expensive, but your package is automatically insured, has a tracking number, and is delivered on a specific schedule. For example, orders being shipped by UPS Ground will be delivered overnight to NJ, DE, MD, DC, NYC and most of PA, VA, CT and NY. Please refer to the map below for more information. Note that the UPS map shows delivery times in business days (i.e. excluding Saturday and Sunday) and begins from the day we ship your order.Shop with Confidence
We never make our customer list available to outside companies. However, we do occasionally mail postcards with event or new release announcements to our customers. We will sometimes send email to alert customers to new releases based on purchases they previously made. If you would prefer not to receive such communication from us, please contact us and let us know and we will take the appropriate steps to ensure that you are not bothered.
Our site employs a variety of security measures to protect your data, including restricted data floor access, multiple power source backups, advanced security monitoring, full HTTPS/SSL support, secure HTTPS/SSL administrative access, and password-protected administrative access.
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