Some limited edition items, fragile
items, and certain event tickets must be shipped with a tracking
number (UPS or USPS with tracking). Such items will be clearly noted
in their description text. If instructions are disregarded and a
non-trackable shipping method is chosen, the shipping method will
automatically be switched to a trackable shipping method (usually UPS
All orders are securely packaged and it is very rare that orders are damaged or lost. We are not responsible for any damage to or loss of your package; damage or loss is the responsibility of the shipping company (usually UPS or the United States Postal Service). We will be happy to provide you with any information helpful in pursuing this matter with the shipping company (e.g. tracking number for UPS items, receipt of mailing for USPS items, etc.) but loss/damage is strictly their responsibility.
Shipping via UPS Ground is more expensive, but your package is automatically insured, has a tracking number, and is delivered on a specific schedule. For example, orders being shipped by UPS Ground will be delivered overnight to NJ, DE, MD, DC, NYC and most of PA, VA, CT and NY.
We ship most items by First Class Mail (with tracking) or Media Mail.